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BASIS Independent School Store

APPAREL ITEMS
How do the sizes run?
Apparel runs true to size. 100% cotton apparel will shrink to true size after a couple washes and tumbles in the dryer. Please check each item page for specific sizing and fit information. Size dimension estimates in this sizing chart are pre-washing & pre-drying.

Are the items pre-shrunk?
No, they will shrink true to size after washing and drying.

What is the range of youth sizes?
Youth XS (~3-4 year olds), items measure 12" armpit to armpit, 18" body length
Youth XL (~13 year olds), items measure 20" armpit to armpit, 26" body length
Variations of +/- 1"

Can I try on samples in school?
Not right now, but we hope to make this possible next year :)

ORDERS
Can I check my order status?
Yes, you can check your order status through the link in the order confirmation email.

Will I receive order and shipping confirmations?
Yes, you will receive order confirmation & shipping confirmation emails from noreply@merchdirect.com. If you haven't received it, please check your spam folder.

Can I track my order?
Yes, all shipping methods have tracking available through USPS.

Can I cancel my order?
Please contact customer service as soon as possible - submit a ticket here 24/7 or email schoolstore@brandedbold.com to determine if you order can be cancelled.

What if I received a wrong order?
Please contact customer service - submit a ticket here 24/7 or email schoolstore@brandedbold.com

BILLING
What are accepted forms of payment?
We accept American Express, Visa, MasterCard, Discover and PayPal.

Can my shipping address be different from my billing address?
No, for security measures, we currently only ship to your credit card's billing address.

How does my order appear on my credit card statement?
Your order will show up as “MERCH DIRECT” on your statement.

SHIPPING
What are estimated shipping times?
Standard Shipping - USPS First Class or Priority Mail can take 2-7 days to arrive
Premium Shipping - USPS Priority Mail can take 1-3 days to arrive
Express Shipping - Guaranteed next or second-day delivery from time of shipping. Signature confirmation is required.
*Keep in mind all shipping estimate times are in addition to order production and processing time*

How are shipping costs determined?
Shipping is calculated by weight and your shipping address. During the checkout process, you will be see the exact shipping cost before you are asked to enter any payment information.

When will my order ship out?
We do our best to process and ship out asap, usually within a few business days processing and production time. During the initial launch, this can be slightly extended so please bear with us.

Can I pick up my order in school?
No, this online platform is meant to streamline the purchase and distribution process so school staff can focus on what they do best - running world-class educational institutions!

RETURNS OR EXCHANGES
Can I return or exchange an order?
No, we do not accept returns or exchanges. The return policy terms linked here do not apply.

What if my order arrived damaged?
We'll fix it! Contact customer service asap - submit a ticket here 24/7 or email schoolstore@brandedbold.com with your order number, which item(s) are damaged, and the color on the top right hand side of your packing slip. We will send a replacement immediately with a return label so you can send us back the damaged item without any additional shipping costs.

Who is managing the BASIS Independent School Store?
The School Store is being managed externally by Branded Bold.

What if I have a question not answered here?
Please contact customer service - submit a ticket here 24/7 or email schoolstore@brandedbold.com

What does a subatomic duck say?
Quark.